Privacy Policy

At KARAT25, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit www.karat25.com or purchase from us.

1. Information We Collect

• Personal Information: Name, phone number, email address, billing and shipping address, payment details.
• Non-Personal Information: Browser type, IP address, device information, cookies, and analytics data.
• Transactional Information: Order history, payment status, customer service interactions.

2. Use of Information

We use your information to:

• Process, fulfill, and deliver your orders.
• Communicate order status, delivery updates, or service notifications.
• Send promotional offers, newsletters, or festive gifting recommendations (optional; you may unsubscribe anytime).
• Improve website functionality, personalization, and customer experience.
• Comply with applicable legal and regulatory obligations.

3. Data Protection

• We adopt industry-standard security measures to protect your personal data.
• All payment transactions are encrypted and processed by PCI-DSS compliant gateways.
• KARAT25 does not store your complete financial details.

4. Disclosure of Information

• We may share necessary details with logistics providers, payment gateways, and service partners strictly for the purpose of order fulfillment.
• We may disclose personal data if required under law, regulation, or government authority.
• We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies

Our Website uses cookies to enhance user experience, analyze traffic, and enable personalized recommendations. Users may disable cookies in their browser, though some features may not function optimally.

6. User Rights

• You may request access to, correction of, or deletion of your personal data by contacting us at tech@karat25.com.
• You may opt out of marketing communications at any time via the unsubscribe link or by contacting us directly.

7. Governing Law

This Policy shall be governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts at New Delhi, Delhi, India.