Shipping & Delivery Policy

Shipping & Delivery Policy

Shipping & Delivery Policy

This Shipping & Delivery Policy (“Policy”) outlines the terms and conditions governing the delivery of products purchased from www.karat25.com (“Website”), owned and operated by KARAT25 (“Company”, “we”, “our”, or “us”). By placing an order through our Website, you (“Customer”, “you”, or “your”) agree to the terms set forth herein.

1. Serviceable Locations

• KARAT25 currently delivers across [list regions/cities/countries you plan to serve, e.g., pan-India].
• Certain pin codes may be restricted due to courier limitations, legal restrictions, or logistic constraints. Customers are advised to check serviceability at checkout.

2. Delivery Timelines

• Standard delivery timelines range between 3 to 7 business days depending on the delivery location.
• Express/priority delivery may be available at an additional cost, subject to feasibility.
• Delivery timelines during peak seasons (festivals, national holidays, promotional events) may be extended.
• All timelines mentioned are indicative and not binding; delays may occur due to factors beyond the Company’s control.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at the time of checkout.
• Free shipping may be offered on selected products, order values, or promotional campaigns, at the sole discretion of the Company.
• For bulk/corporate orders, shipping charges shall be determined on a case-to-case basis.

4. Order Tracking

• Customers will receive a shipment tracking link via email/SMS once the order has been dispatched.
• Tracking details may take up to 24 hours to be updated by our courier partners.

5. Packaging and Handling

• All products are packed with premium-grade materials to ensure safety and aesthetic presentation.
• Fragile or perishable items are specially packed to minimize risk of damage during transit.
• Despite best efforts, the Company shall not be liable for minor external packaging damage that does not impact product quality or usability.

6. Delivery Attempts

• Our courier partners will attempt delivery at the shipping address provided by the Customer.
• In case of non-availability of the Customer or incorrect/incomplete address, the courier may reattempt delivery or hold the shipment at the nearest service center.
• If delivery fails due to Customer-related issues (e.g., incorrect address, refusal to accept, unavailability), the order shall be considered fulfilled and no refunds will be issued.

7. International Shipping (If Applicable)

• International delivery services may be offered in select countries.
• Customs duties, import taxes, or additional charges imposed by the destination country shall be borne by the Customer.
• Delivery timelines for international shipments may vary significantly based on customs clearance procedures.

8. Delays and Force Majeure

The Company shall not be held responsible for any delays caused by events outside its control, including but not limited to natural disasters, strikes, lockdowns, transport disruptions, or governmental restrictions.

9. Risk of Loss

Risk of loss and ownership of products pass to the Customer upon dispatch from our warehouse. The Company shall not be liable for any loss or damage occurring after dispatch.

10. Customer Support

For any concerns regarding shipping or delivery, Customers may contact us at:
 support@karat25.com
 +91-78988 83048

11. Governing Law

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at New Delhi, Delhi.