Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of and access to the website www.karat25.com (“Website”), owned and operated by One India Organic Utpad Limited (“Company”, “we”, “our”, or “us”). By accessing, browsing, or purchasing through this Website, you (“User”, “Customer”, or “you”) agree to comply with and be legally bound by these Terms. If you do not agree, you must discontinue use of the Website immediately.

1. Eligibility

• You must be at least eighteen (18) years of age and legally competent under applicable laws to enter into a binding contract.
• By placing an order, you represent and warrant that all information provided is true, accurate, and complete.

2. Products and Services

• All products and gift hampers featured on the Website are subject to availability.
• Product images are indicative; actual items may vary due to artisanal differences, limited-edition packaging, or substitutions required to maintain quality standards.
• The Company reserves the right to add, remove, or modify products, services, or pricing without prior notice.

3. Orders and Payments

• An order will be deemed confirmed only after successful completion of payment.
• Payments are processed securely via third-party payment gateways. KARAT25 does not store sensitive financial information such as full credit/debit card details.
• For large, corporate, or bulk orders, the Company may require advance payment and additional documentation.

4. Delivery and Shipping

• We endeavor to deliver within the timelines displayed at checkout. However, delivery times are indicative and not guaranteed.
• Delays may occur due to holidays, festivals, courier partner disruptions, or force majeure events (natural calamities, strikes, governmental restrictions).
• Risk of loss and title for all products pass to the customer upon dispatch from our facility.

5. Intellectual Property Rights

• All content, including but not limited to trademarks, logos, product images, website design, graphics, and written material, are the intellectual property of KARAT25.
• Unauthorized reproduction, distribution, or use of any material without prior written consent is strictly prohibited.

6. User Obligations

• You agree not to misuse the Website, including attempting unauthorized access, uploading harmful software, or engaging in fraudulent activities.
• You agree to provide accurate delivery details. The Company will not be responsible for failed deliveries due to incorrect or incomplete addresses.

7. Limitation of Liability

• To the fullest extent permitted by law, KARAT25 shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of the Website or purchase of products.
• The Company’s maximum liability, if any, shall be limited to the purchase price of the product in dispute.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. All disputes shall fall within the exclusive jurisdiction of the competent courts at New Delhi, Delhi.